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FAQs

Q: How do I make an appointment with your practitioners?
A: You can either call us (240) 397-6771, email info@fredericknhc.com, or book an appointment online.

Q: Why do I have to have a 15 minute consult before I can become a patient?
A: Holistic health is unlike conventional medicine. There is no magic pill. It requires action on your part, such as nutritional, lifestyle, or habit changes. We are more than ok with baby steps and will meet you wherever you’re at on your health journey but our practitioners need to make sure that you are willing to make some kind of change and answer any questions you have about their approach.
Also, each of our practitioners have a different focus and clinical experience, so they are more than happy to refer you to someone else in the center if they think it would be a better fit. Or in some cases, they may refer you to another practitioner outside of the center that you’d be better served by. While we want to help everyone, we realize that sometimes the best way we can help you is to send you to someone else.

Q: When should I have my intake form filled out by?
A: We request that you fill out your intake form in the ChARM Patient Portal at least 24 hours ahead of your appointment. This gives your practitioner a chance to prepare for your visit ahead of time.

Q: Do I need to bring anything to my first visit?
A: If you’re seeing one of our doctors, they prefer if you bring in your current supplements and medications so they can ensure correct dosing.  If you’ve had any recent lab work (within the last 6 months), please upload it to the ChARM Patient Portal prior to your visit.

Q: What if I have a question between visits?
A: Email with patients is not allowed due to HIPAA but you may ask brief questions through the ChARM Patient Portal.

Q: Where can I park?
A: Parking is available in the Court Street and Patrick Street garages. We are just north of the Frederick Courthouse. Street parking is also available. If you are unfamiliar with our location or downtown Frederick, please allow yourself some extra time for parking and finding our office.

Q: Do I have to buy supplements from you?
A: Of course not!  Feel free to shop around if you wish. However, we offer 10% off to our patients so it’s actually cheaper than Amazon. We use Fullscript because they supply professional grade supplements from trusted sources that are frequently checked for quality.  Anyone can sell supplements on Amazon so, for our patients’ safety, and ease of use, we love and trust Fullscript.
Any profits we do make on supplements go back into the business to help us with our efforts to expand and add more services. Rest assured that if you choose to purchase supplements through us, you are not only getting great quality at a great price, but you are supporting a small local business in your community.

Q: What is biodynamic craniosacral therapy?
A: The Biodynamic Craniosacral Therapy Association of North America defines it as:

Biodynamic Craniosacral Therapy is a gentle yet profound non-invasive, hands-on treatment for the whole body. Performed on a massage table, the client is fully clothed and the touch is generally light and still. The treatment is focused on supporting the health of the whole being, especially the nervous system. This is the system that dictates all of the body’s functioning, constantly sending and receiving information.

Q: Naturo-what? What is naturopathic medicine?
A: Naturopathic medicine is a type of medicine which identifies the underlying cause of illness for that individual and tries to remove that cause, while respecting the body’s ability to heal itself.

Q: Do you treat men?
A: While our center does focus on women, we see male patients as well.

Q: Do you treat kids?
A: Again, while our center does focus on women, Dr. Russell sees children as well.

Q: What about LGBTQ?
A: We are an LGBTQ-friendly business and accept patients with all kinds of backgrounds, orientations, political-leanings, etc. All we ask is that you are committed to your health and the healing process.

Q: Do you take insurance?
A: Our services are not reimbursed by insurance or Medicare. Our center does not accept insurance. If requested, we will provide billing statements with diagnosis codes for insurance reimbursement. Most of our services are considered out-of-network. We are able to accept HSAs/FSAs.

Q: What other online sources do you recommend?
A: So glad you asked. Anyone can make a website so it can be difficult to know who to trust for good health information. We trust (and love):

Have a question that you don’t see on this page? Email us and ask: info@fredericknhc.com.

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